On the BlackBerry section of Experts-Exchange, one of the most-read thread these days is "BlackBerry Enterprise Server-Email Not Synching Properly In Inbox." Link below.
Started by NTJOCK, the thread involves two issues. One, that synchro happens too quickly, causing spam to replicate to the BlackBerry which requires a "synch now" to clear it.
The second issue is way more complicated, I promise you that.
"I have many rules running on my mailbox at the client and server level," NTJOCK writes. "They process a variety of email that we get from vendors and systems. I probably get 200 emails a day and only 40 of them require me to read them. The other 160 are some combination of status updates for orders, confirmations, faxes, system messages, etc. I have rules setup to move these to the right folders, forward them when appropriate, or just flat delete them."
Would this be so easy.
"The problem is that they get replicated out to my blackberry before the rule on the client 'gets'them," NTJOCK explains. "They do get moved to the right folder (usually), but after they are moved they "stay" on the BB. This is really frustrating because I have 160 msgs/day of clutter on my PDA."
Ace Experts-Exchange expert garycutri to the rescue.
"If an email is moved from the inbox to a public folder the BE will not be able to track that email hence (hey Gary is from Australia where they say "hence") the changes aren't applied to the device," he writes. "As another example if you delete an email and empty the recycle bin before the device has a change to reconcile the BES will loose track of that email and it won't be removed from the device.
"With all the spam filter I use on Exchange they prevent the spam email from hitting the exchange server so there is never an issue with the device receiving filter spam," Gary points out. "You can add a blacklist to exchange so you ensure the spam never reaches the server. I normally use the free list from www.
Then Gary adds this important piece of advice: "When you set rules to automatically move email ensure that the folder you are moving them too is a sub folder of the inbox otherwise the BES can't track the email and hence can't reconcile the changes to the handheld."
